• Field Service Technician

    Job Locations US
    Posted Date 2 months ago(11/14/2018 3:24 PM)
    ID
    2018-1272
    # of Openings
    1
    Category
    Customer Service
  • Overview

    Founded in 1980, Seattle-based Precor is a subsidiary of Amer Sports Corporation (www.amersports.com), the world's largest sports equipment company, with internationally recognized brands that include Wilson, Atomic, Suunto, Salomon, Mavic and Arc’Teryx.  

     

    For more than 30 years, Precor has been inspiring people to live a life in motion.  Precor’s world headquarters is located in Woodinville, WA with additional domestic operations in Whitsett, North Carolina. 

    Precor is the #1 supplier of fitness equipment to many of the world’s biggest fitness chains, including 24 Hour Fitness, Gold’s Gym, Anytime Fitness, and YMCA.  Precor is also a preferred fitness equipment supplier to Hilton Hotels worldwide.

     

    With a mission to be the standard of excellence in the fitness industry, Precor manufactures and sells high-end fitness equipment for the home and commercial environment. 

    • Cardio Equipment (e.g. Ellipticals (EFX), Treadmills, Adaptive Motion Trainers (AMT), Bikes)
    • Strength Training Systems
    • Fitness Entertainment Products (e.g. Personal Viewing Screens (PVS), Audio Transmitters/Receivers)

    Why You Should Join the Precor Team

    • Dynamic, forward thinking company leading the industry in product innovation
    • Rewards and recognition for superior performance
    • Collaborative environment fostering teamwork and accountability
    • Opportunity to work for a company that positively impacts people’s lives
    • Exceptional benefits program including profit sharing, generous 401(k) match, and free on-site gym access
    • Superior employee discounts on Precor and other Amer Sports Corporation brand products  

    What You'll Do

     

    The Field Service Technician-Greater Baltimore MD and Washington DC is responsible for delivery of premier customer service and product repair to Precor’s customers and reports to the Customer Service Manager.  The Field Service Technician position will exercise considerable independent discretion and judgment to support and service World Class Fitness Products including; Cardio, Strength, Video and Networked systems. We are looking for someone that will be a face of the company to our customers in the Greater DC area. The role will be providing a high level of customer care and technical troubleshooting to resolve product and customer issues at customer locations. The technician provides technical assistance to other servicing agents and end users. Install, troubleshoot, analyze and repair Precor fitness and entertainment equipment. Ensure a sound working relationship with customers in a defined territory. Work with Computer Dispatch System for accurate record keeping. Position reports to the Customer Service Manager.

     

    ESSENTIAL JOB FUNCTIONS:

    • Independently isolate and resolve issues raised by Precor customers.
    • Manage your own appointment schedule with customer following dispatch from Home Office.
    • Directly interface with all levels of customer's organizations on a wide range of product topics.
    • Install new equipment and/or modifications.
    • Perform preventive maintenance checks and adjustments.
    • Provide technical supports to customer via on-site and telephone support.
    • Advise or train customer on proper operation, maintenance of their Precor equipment.
    • Provide detailed reporting on equipment problems in the field.
    • Maintain a proper inventory of spare parts.
    • Maintain company supplied vehicle in good working order.
    • Proficient with computer use and data entry. 

    What We're Looking For

     

    To be successful in the role you will have:

     

     Minimum of AA in Electronics, Technical School Degree as Electronics Technician, or equivalent Technical Training

     

    Experience and Skills:

    • Minimum of 12 months as a Field Service Technician working with Fitness equipment or products of equivalent or greater complexity.

    • Must have and maintain a current valid driver’s license with an excellent driving record.

     WORKING ENVIRONMENT:

    • Daily local travel is required.

    • Occasionally overnight, weekend or holiday work may be required.

    • Working around customer's schedules will require flexibility of working hours of both start and end times during a typical work period.

    • Equipment to be serviced will be located in Public corporate and private fitness centers. Occasionally it will necessary to service equipment in private residences

    PHYSICAL REQUIREMENTS:  

     

    Light physical effort in corporate and commercial Fitness center environment. Lifting of parts / products is required.

     

    The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    1. Proficient with computer use and data entry.

    2. Must be able to lift up to 40 lbs.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability, or protected veteran status.

     

    DISABILITY ACCESSIBILITY ACCOMMODATION: If you require an accommodation to navigate or apply to our careers site, please send your request to: recruiting@precor.com or call 425.486.9292 or 800.786.8404.

     

    We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

     

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